Organizers: ProActive Solutions in partnership with the Bulgarian Association of Hospitality Management Schools, National Board of Tourism, Bulgarian Hotel and Restaurant Association, Department of Geography of Tourism and Faculty of Economics and Business Administration of the Sofia University “St. Kliment Ohridski,” the University of Architecture, Civil Engineering, and Geodesy, the Civil Institute, ProActivePersonnel, HVH Consulting Ltd, and the European Confederation of Outdoor Employers
Venue: online in Microsoft Teams
14.00 - 14.15
Official Opening of the Conference
Savina Nedyalkova
Ministry of Tourism
Atanas Dimitrov
Co-Chairman of the Board of Directors of the Bulgarian Hotel and Restaurant Association
Dr Polina Karastoyanova
Chairperson of the National Tourism Board
Malinka Marinova
Chairperson of the Bulgarian Hospitality Schools Association
Dr Hristo Hristozov
Manager of SMARTOURISM.BG project
14.15 - 15.00
OFFICIAL AWARDS OF THE SMARTOURISM.BG ANNUAL AWARDS'2021
15.00 - 16.30
SMART TOURISM – ACCESSIBILITY, STABILITY, SUSTAINABILITY, DIGITALIZATION AND CULTURAL HERITAGE AND CREATIVITY
Digitalization in Tourism
Savina Nedyalkova, Ministry of Tourism
Digitalization of Cultural and Historical Heritage in Municipality of Plovdiv
Plamen Panov, deputy mayor of "Culture, Archeology and History", Municipality of Plovdiv
Sustainable Ideas for Tourism
Albena Pino, Sweden
Challenges for Developing Alpine Ski Activities for People with Disabilities
Dr Boyana Kotseva, ParaKids
"Adaptive Ski" - ski activities for people with special needs
Ruslan Bosilkov, ski school "Steve", Pamporovo Ski Resort, Bulgaria
Accessible By Design - website accessibility standards in tourism
Diana Bancheva, ProActive Solutions, Ltd
16.30 - 18.00
INTELLIGENT HUMAN RESOURCES MANAGEMENT IN TOURISM
"Hospitality Management" Major Program and "Technologies in hospitality and Tourism" Course
Prof. Dr. Stanislav Ivanov, Deputy President of Varna University of Management
STrategies in the Management of Health-Rehabilitation Organizations and the Human Resources
Theodora Arsova, SPA Manager in Balneo-hotel Pomorie, researcher in the area of health tourism at the Prof. Asen Zlatarov University, Burgas
Challenges to the professional education in tourism in digital space
Nikolinka Licheva, Hospitality teacher in Professional Hospitality School "Aleko Konstantinov, Pleven
ProActive Knowledge Hub – Horeca.Education – education and training platform
Dr Hristo Hristozov, Leader of SMARTOURISM.BG project and managing partner of SREDA Group
14.00 - 15.30
INNOVATIVE AND CREATIVE MODELS AND HIGH TECHNOLOGIES IN GOOD TOURISM MANAGEMENT
SMART Decisions and SMART users in Tourism - study results on the possibilities and litiations of gamification as a tool for promoting Sofia as a torusitic destination
Prof. Dr. of econ. sciences Sonya Mileva, Assoc. Prof. Dr. Mariana Asenova, Ass. Prof. Emil Petrov, Veneta Gyaurova – Sofia University “St. Kliment Ohridski”
Serdica Riddles – gamified mobile app
Veneta Gyaurova, Treasures of Bulgaria Foundation
Students Research Projects from Varna Management University
Prof. Dr. Stanislav Ivanov, Deputy President of Varna University of Management
Hospitality Industry Attitudes towards The Use of Robots in Tourism
Martina Markova, Varna Management University
Artificial Intelligence in Tourism
Elitsa Stoilova, Umni.bg
City Tour By Phone - Mission Possible
Monika Evstatieva, EcoCentric Foundation
HoReCa Data Management – Challenges to the Integrated Data Management in HoReCa Industries
Dr Hristo Hristozov, Manager of SMARTOURISM.BG project, Managing partner in SREDA Group and eng. Daniel Asenov, Managing Partner of „ITDK“
15.00 - 16.00
CHALLENGES TO THE BULGARIAN REGULATORY FRAMEWORK CHANGES RE THE INTEGRATION OF INFORMATION SYSTEMS IN TOURISM
Challenges to the Data Protection in Tourism
Diana Bancheva, ProActive Solutions
16.00 - 17.00
Presentation of SMARTOURISM.BG HACKATHON PROJECTS
18.00 - 18.30
EUROPEAN CAPITAL OF SMART TOURISM - THE ROAD TO RECOVERY
Streaming of the Live Presentation of Malaga and Geotheborg as Capitals of Smart Tourism 2020
